Legal

Payment Policy

📅 Last updated: May 2026 🌐 confusio.us

This Payment Policy outlines how CONFUSIO handles purchases, accepted payment methods, billing, refunds, and dispute resolution. By completing a purchase on confusio.us, you agree to the terms described on this page.

What We Sell

CONFUSIO sells digital products exclusively — primarily ebooks in PDF format. We do not sell physical goods. All purchases grant you a non-exclusive, non-transferable personal license to read and use the content for your own purposes.

      Free content: Many of our titles are available at no cost and require no payment or account. This policy applies only to paid products where a transaction is involved.
    

Accepted Payment Methods

We accept the following payment methods for all purchases on confusio.us:

💳

Credit & Debit Cards

Visa, Mastercard, American Express, Discover

€€

PayPal

Pay securely via your PayPal account or guest checkout

✋

Apple Pay & Google Pay

One-tap checkout on supported devices and browsers

€

Stripe Checkout

Secure encrypted payment processing by Stripe

All payment transactions are processed securely by our third-party payment providers. CONFUSIO does not store, access, or process your full card details at any time.

Pricing & Currency

All prices on confusio.us are displayed in US Dollars (USD) unless otherwise specified. Prices are inclusive of any applicable platform fees.

Prices are subject to change at any time without prior notice
The price displayed at the time of checkout is the final price you will be charged
If you are purchasing from outside the United States, your bank or card issuer may apply a foreign transaction fee — this is beyond our control
Applicable taxes (VAT, GST, etc.) may be added at checkout depending on your location

How to Purchase

Purchasing a CONFUSIO product is simple and immediate:

Select your product

Browse our catalog and click the purchase button on the product page.

Choose your payment method

Select your preferred payment method at checkout and enter your details securely.

Payment confirmation

Once payment is confirmed, you will receive an order confirmation via email.

Instant download

Your download link is delivered immediately after payment — no waiting, no shipping.

Order Confirmation & Receipt

After a successful purchase, you will receive an automated order confirmation email containing:

Your order reference number
A summary of the product(s) purchased
The total amount charged
Your download link or access instructions
A digital receipt for your records

If you do not receive a confirmation email within 15 minutes of purchase, please check your spam folder. If the issue persists, contact us at support@confusio.us.

Refund Policy

Because our products are digital and instantly accessible, our refund policy is strictly limited. We want to be fully transparent about what is and is not refundable:

Situation	Eligible for Refund?
File is corrupted or cannot be opened	✓ Yes
Download link expired before you accessed it	✓ Yes
Duplicate charge on the same order	✓ Yes
You changed your mind after downloading	✕ No
Content did not meet personal expectations	✕ No
Purchased by mistake after downloading	✕ No
Unauthorized charge (fraud) — verified	✓ Yes

How to request a refund: Email support@confusio.us within 7 days of your purchase date. Include your order reference number, the email address used at checkout, and a brief description of the issue. Approved refunds are processed within 5–10 business days to your original payment method.

Chargebacks & Disputes

We strongly encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Most issues can be resolved quickly and amicably.

Please note: Filing a chargeback without first contacting us may result in permanent suspension of your CONFUSIO account and access to any future purchases. Fraudulent chargebacks may be disputed and reported.

If you believe a charge was made without your authorization, please contact us immediately at support@confusio.us so we can investigate and resolve the issue promptly.

Security & Data Protection

The security of your payment information is paramount to us. Here is how we protect it:

All transactions are encrypted using SSL/TLS technology
Payment processing is handled entirely by certified third-party providers (Stripe, PayPal)
CONFUSIO does not store your full card number, CVV, or bank details on our servers
Our payment partners are PCI DSS compliant — the highest standard for payment security
Two-factor authentication is available for account holders

Your data is safe: CONFUSIO will never sell, share, or use your payment information for any purpose other than processing your transaction. For more details, please review our Privacy Policy.

Failed Payments

If your payment is declined or fails, your order will not be processed and no charge will be applied. Common reasons for payment failure include:

Incorrect card details entered at checkout
Insufficient funds or credit limit reached
Your bank blocking the transaction (contact your bank to authorize it)
Expired card or billing address mismatch
Temporary technical issue with the payment processor

If your payment continues to fail, please try a different payment method or contact us for assistance.

Taxes & VAT

Depending on your country of residence, local taxes (VAT, GST, digital services tax, etc.) may be applicable to your purchase. Where required by law, applicable taxes will be clearly displayed at checkout before you confirm your payment.

CONFUSIO complies with applicable digital goods tax regulations. If you require a tax-compliant invoice for business purposes, please contact us after your purchase with your business details.

Contact & Support

For any payment-related questions, issues, or refund requests, our support team is here to help:

✉

CONFUSIO — Billing & Support

support@confusio.us

confusio.us · Response within 2 business days